Jar Commerce was designed exclusively for Planika by Christophe Pillet. The fireplace combines the chill of a concrete base with the warmth of dancing flames and is a perfect solution for anyone seeking out a simple, yet stylish way of grasping the ambiance of real fire.
Return Policy: All our items leave the warehouse with the packaging in perfect condition.
The first thing you as a customer should do is check that the number of received packages matches those ordered. Second, inspect each package externally with great care in order to see if there are any signs of it having been hit or mishandled or in poor condition, courier seals or any sign that may lead to suspect that the goods may be damaged. It is mandatory to leave a note and signature on the courier's delivery note, either on paper or digital support (PDA), "PACKAGE VISIBLY DAMAGED" if these signs are present. Not signing a package as VISIBLY DAMAGED and then presenting images that show visible damage to it will mean the incident will automatically be rejected.
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed within 5-7 days. Refund will be via bank transfer only.